As fraudsters become more sophisticated, travel agents face the increasingly challenging task of keeping them at bay. Agents need better tools, smarter technology and more powerful security to protect their businesses and their customers.

Cybercriminals are hunting for valuable information, and the travel industry has just what they want: passports, credit cards and travel dates — as well as reservation and ticketing access.

As payment card companies evolve to meet the changing needs of the travel industry, procedures around card acceptance, fraud management tools, and chargeback guidelines also change.

Debit memos are a pain point for travel agencies, and with chargebacks on the rise, debit memos have become increasingly complex and time-consuming to handle.

Security is critical for maintaining customer trust. By ensuring compliance with Payment Card Industry (PCI) Data Security Standards and other industry standards, travel agencies can be confident that their customers’ sensitive data is handled safely.

With high sales volume, online platforms and card-not-present transactions, online travel agencies (OTAs) are prime targets for fraudsters, putting them at elevated risk.

The air travel industry faces a unique set of e-commerce fraud challenges, including — but not limited to — last-minute bookings, tight margins, high false decline rates and a high-value, time-sensitive product that’s nearly impossible to recover.