Reference Guides

Self-Paced Training

Reference Guides

REAL ID Information

REAL ID Marketing Toolkit

Interactive Agent Reporting (IAR)

IAR Quick Start Guide This Quick Start Guide is intended to help you learn the basic functionality of IAR.

IAR Reference Guide The IAR Reference Guide provides instructions on how to use key features of the IAR.

IAR Quick Reference CardThe IAR Quick Reference Card provides step-by-step instructions for how to use the IAR.

IAR Back Office System (BOS) User GuideA Back Office Accounting System (BOS) enables a travel agent to store transaction information for reporting purposes.

IAR ET EDIFACT REFUNDS FAQsFrequently asked questions on Electronic Data Interchange for Administration, Commerce and Transport standards (EDIFACT).

Common IAR Exchange Errors QA – Answers to the most common IAR Exchange Errors.

ARC Memo Manager (AMM)

ARC Memo Manager User Guide for Travel AgentsThe Memo Manager User Guide for Travel Agents provides step-by-step instructions on the functions of Memo Manager for travel agents.

ARC Memo Manager FAQs – Answers to Memo Manager questions and how it facilitates the processing and settlement of adjustment memos.

ARC Memo Manager from an Airlines Perspective QAA Q&A from the ARC Memo Manager from an Airlines Perspective webinar (2-8-18)

Document Retrieval Service (DRS)

Document Retrieval Service FAQsFrequently asked questions about the Document Retrieval Service (DRS).

My ARC

My ARC FAQsFrequently asked questions about My ARC.

Industry Agents' Handbook and Agent Reporting Agreement

Industry Agents' Handbook (IAH)The Industry Agents' Handbook provides you with information about compliance with industry instructions and rules.

Agent Reporting Agreement (ARA)The purpose of the Agreement is to address the way in which agents report & settle ARC Traffic Documents through the ARC-administered Settlement Plan.

Airline Information

Delta Air Lines – Reducing Debit Memos – A summary of how Delta Air Lines have taken internal steps to minimiaze agency exposure to debit memos, as well as the success of the ARC Debit Memo Working Group (DMWG) effort.

Delta Air Lines – Quick Tips to Avoid Delta Debit Memos – Gain tips on how to avoid Delta debit memos.

Delta Air Lines - Refunds Exchanges and Voids Q&A

GDS Information

Amadeus Ticket Changer – Amadeus Ticket Changer Command Page User Guide provides an overview of Amadeus Ticket Changer, its prerequisites and preconditions, possible itinerary changes, pricing conditions and document issuance, and a list of possible pricing entries. Also included are examples of reissue scenarios.

Sabre Refund and Exchange Tools – Review the Frequently Asked Questions document provided by the Sabre refund and exchange team on best practices for agencies reporting to ARC.

Debit Memo Best Practices

Best Practices for Debit Memo Resolution – The air travel industry's first and only set of best practices for debit memos, created by the Debit Memo Working Group