The IAR Partial Exchange Workaround (Running time 7 minutes 03 seconds)
This training video discusses an IAR workaround that is available to agents when performing partial exchange transactions.

Check Form of Payment – Even Exchanges (Running time 3 minutes 05 seconds)
This training video discusses the Form of Payment error received on even exchange transactions.

Transaction Used in a Refund or Exchange – Cannot Modify (Running time 3 minutes 12 seconds)
This training video discusses IAR error, "Transaction Used in a Refund or Exchange – Cannot Modify".

Coupons Not Available for Use (Running time 4 minutes 24 seconds)
This training video discusses the IAR, "Coupons Not Available for Use".

Document Not Found (Running time 4 minutes 57 seconds)
This training video discusses the IAR error, "Document Not Found".

MCO Issued for Residual Value (Running time 5 minutes 16 seconds)
This training video discusses issuing a MCO for residual value.

Exchange with a Residual Value (Lost) (Running time 3 minutes 37 seconds)
This training video will discuss issuing an exchange with a residual value that is being lost (A Lose-it-Amount) and to account for it in IAR.

Retry Later – Document In Use (Running time 2 minutes 44 seconds)
This training video discusses the IAR error, "Retry Later – Document In Use".

Best Practices for Processing Exchange Transactions (Running time 2 minutes 07 seconds)
This training video discusses best practices agents should follow to mitigate IAR exchange errors and mistakes.