Debit Memo Advisory Group

Debit Memo Advisory Group

ARC's Debit Memo Advisory Group (DMAG) brings together leaders across the travel industry to simplify processes, enhance communication and deliver efficiency to the global air travel community.
About

Industrywide Collaboration

The Debit Memo Advisory Group (DMAG) works to unify the travel industry by simplifying processes and forging new solutions related to debit memos.

DMAG stakeholders come from various segments of the travel industry—travel agencies, airlines, system providers and other key industry sectors. With a wealth of air travel industry experience and diversity, the DMAG, facilitated by ARC, tackles key issues related to debit memos, finding common solutions to optimize the way debit memos are handled.

Latest Updates

Debit Memo News

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These new guidelines from ARC’s Debit Memo Advisory Group aim to help airlines, travel agencies and GDSs manage airline schedule changes more effectively.

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ARC has published the travel industry’s first set of best practices for debit memos, created by the Debit Memo Advisory Group (DMAG).

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This webinar helps travel agents develop a better understanding of Delta's auditing and debit memo processes.

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Hear directly from American Airlines on their top debit memo reasons for issuance and recommendations on how to avoid them

About

DMAG History and Mission

The DMAG's Mission

The DMAG's mission is to improve the efficiency of the debit memo process, and ultimately reduce the volume of invalid memos, by working together for common solutions that benefit the industry as a whole.

How has the DMAG impacted the air travel industry?

The DMAG's work is ongoing, with meetings held every two months by phone, and twice annually in person. There have been a number of significant accomplishments since the DMAG was established in 2013. Here are a few highlights:

  • The creation of an industrywide set of best practices for managing debit memos. The Best Practices for Effective Debit Memo Resolution and Prevention outlines responsibilities for travel agencies, airlines, GDSs and ARC, and its creation was the direct result of months of DMAG collaboration.
  • The creation of standard debit memo reason codes. After manually reviewing over 44,000 memos to identify patterns and root causes in debit memos, the DMAG established standard debit memo reason codes that are now used throughout the industry. These standardized codes have now been implemented in both Memo Manager and Memo Analyzer.
  • The Irregular Operations and Schedule Changes Focus Group developed a set of recommendations to help create more consistency and efficiency surrounding irregular operations. Recommendations for Managing Airline Schedule Changes outline best practices that are mutually beneficial for companies across the travel industry, creating more consistent process and policy standards for both airlines and travel agencies.
Contact

Connect with the DMAG

DMAG Inquiries

Contact:

Sarah Sager

Product Manager