The Debit Memo Working Group (DMWG) works to unify the travel industry by simplifying processes and forging new solutions related to debit memos.
DMWG stakeholders come from various segments of the travel industry—travel agencies, airlines, system providers and other key industry sectors. With a wealth of air travel industry experience and diversity, the DMWG, facilitated by ARC, tackles key issues related to debit memos, finding common solutions to optimize the way debit memos are handled.
ARC has published the travel industry’s first set of best practices for debit memos, created by the Debit Memo Working Group (DMWG).
This webinar helps travel agents develop a better understanding of Delta's auditing and debit memo processes.
Hear directly from American Airlines on their top debit memo reasons for issuance and recommendations on how to avoid them
Following a webinar on how travel agencies can reduce debit memos, Delta
has provided a set of resources and guidelines.
The DMWG's Mission
The DMWG's mission is to improve the efficiency of the debit memo process, and ultimately reduce the volume of invalid memos, by working together for common solutions that benefit the industry as a whole.
How has the DMWG impacted the air travel industry?
The DMWG's work is ongoing, with meetings held every two months by phone, and twice annually in person. There have been a number of significant accomplishments since the DMWG was established in 2013. Here are a few highlights:
Manager, Industry Relationships