Latam Airlines Enhances Shop, Book, and Post-Sale Transactions with Addition of Innovative Distribution Solution
ARLINGTON, VA. – October 10, 2023 – Airlines Reporting Corp. (ARC) is pleased to announce the completion of Latam Airlines Group S.A. and affiliates’ (Latam Airlines) New Distribution Capability (NDC) integration with the ARC Direct Connect program. This integration enables Latam Airlines to offer richer content and detailed information through its booking platforms for corporate travel buyers and travel agencies with an ARC number while providing a consistent settlement experience through ARC’s trusted platform.
The Latam Airlines ARC Direct Connect partnership allows ARC agencies to shop, book, add ancillaries (seats, bags and priority boarding), and pay. Additionally, agencies can manage post-sales services such as change dates, voids and refunds, and automation of disruption handling in a user-friendly way using NDC by LATAM Portal or through API and aggregators.
“As our distribution strategy evolved, we needed an NDC solution that allows us to meet the needs of our customers,” said Andreas Schek, Sales and Branding Vice President at Latam Airlines Group S.A. “Our partnership with ARC enables us to offer to a broader market a consistent shopping experience across channels while leading to more personalized traveler bookings.”
“We’re thrilled to welcome Latam Airlines to the ARC Direct Connect program and help them transform how they communicate with travel agencies and travel managers,” said Paige Blunt, senior manager of Direct Connect and ONE Order at ARC. “ARC Direct Connect will help differentiate Latam Airlines’ products and create a more consistent shopping experience across channels with access to content previously only available in the airline’s direct channel.”
Introduced in 2018, ARC Direct Connect gives airlines the flexibility to implement distribution strategies that best suit their needs and manage travel agency partnerships.
Visit the ARC Direct Connect webpage for more information.
About Latam Airlines Group S.A.
LATAM Airlines Group S.A. and affiliates is Latin America’s leading airline group, with presence in five domestic markets in South America: Brazil, Chile, Colombia, Ecuador and Peru, along with international operations within Latin America and to Europe, US and the Caribbean. The group operates a fleet including Boeing 767, B767F, B777, B787, Airbus A319, A320, A320neo and A321 aircraft, the most modern models of their kind. LATAM is recognized for its sustainable practices, based on three criteria: economics, social and environmental. In 2021, following the S&P Corporate Sustainability Assessment, LATAM Airlines was recognized as the most sustainable airline in the region and fourth worldwide, as well as being included in the 2022 Sustainability Yearbook in the Bronze category. Likewise, the group was part of the Dow Jones Sustainability Index for six consecutive years, being cataloged as one of the most sustainable in the world. The shares of the LATAM Airlines group are traded on the Santiago Stock Exchange. Due to its Chapter 11 filing, the ADR program is no longer listed on the NYSE and LATAM’s ADRs are traded in the OTC (over-the-counter) markets. For further information, visit www.latam.com. For financial information: www.latamairlinesgroup.net.
ARC accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services and other innovative industry solutions. We are a leading travel intelligence company that possesses the world’s largest, most comprehensive global airline ticket dataset, including more than 15 billion passenger flights representing 490 airlines and 230 countries and territories. Our solutions and expertise strengthen economies and enrich lives by connecting stakeholders across the travel ecosystem. For more information, visit arccorp.com.