As previously announced, WOW air (377/WW) ceased operations and ARC inhibited the processing of sales transactions and memos in IAR. ARC was notified last night that any credit card refunds submitted on March 28, 2019, will not be processed by WOW air’s credit card provider. Therefore, ARC has now inhibited the processing of credit card refunds in IAR. Instead, agents could encourage customers to contact their credit card issuing bank for more information. Cash refunds will continue to be processed until further notice.

For more information, please see WOW air’s Travel Alert message on their website.