My ARC users may experience brief, intermittent interruptions of the My ARC service on Sunday, May 15, 2022, from 1 to 4 a.m. ET due to a firewall upgrade. This may impact access to applications from the My ARC Tool list.
If you experience an interruption during this time, please log out of My ARC, close your browser window, wait a few minutes, then log back into My ARC to continue.
We appreciate your understanding and patience as we keep ARC systems up to date. Please share this information with others in your organization that may be impacted by this scheduled maintenance.
Effective PED 05/15/2022, S7 Airlines (421/S7) will no longer accept American Express, Visa or Mastercard as forms of payment through ARC.
Effective PED 05/15/2022, Cabo Verde Airlines (696/VR) will no longer accept Diners Club, Visa, Mastercard or Discover as forms of payment through ARC.
Tip of the Week: Using the IAR Exchange Adjustment Field
The Adjustment field on the IAR Exchange summary screen is an IAR-only shortcut that can be used to either increase or decrease the value of an exchange in a sales report.
For example, when an old document is exchanged for a new document of lesser value and the airline does not allow the difference to either be refunded back to the customer or transferred to an MCO, you may enter that lost residual amount in the Adjustment field to create an even exchange. Entering the amount in the Adjustment field will have the same effect as changing the penalty amount in the Admin/Penalty field on the “Exchange Support” screen. Using the Adjustment field saves you a step.
Please note: When the exchange is reported to the airline, the amounts in the Adjustment and Admin/Penalty fields are combined as a single penalty amount.