Effective with sales issued on Monday, May 13, 2024 (PED 05/19/24), SANSA Airlines (RZ/684) will begin accepting Diners, Discover, Mastercard, UnionPay and Visa as forms of payment through ARC.
ARC offices will be closed Monday, May 27, 2024, in observance of Memorial Day.
Holiday Ticket Modification/Voiding Schedule
The GDS/IAR reconciliation dates for tickets issued from Friday, May 24, 2024, to Sunday, May 26, 2024, may be voided in the GDS until 11:59 p.m. local time on Tuesday, May 28, 2024.
Sales Report Submission
Weekly sales reports for PED 05/26/24 must be authorized by 11:59 p.m. EST on Wednesday, May 29, 2024.
A fraudster continues to send phishing emails to the travel agency community, falsely claiming to be from Sabre. The phishing email entices the recipient to click the green “Sign-In” link and input the user’s GDS login credentials.
Ensure all staff, contractors, and outside agents with ticket-issuing capability know about the phishing emails and the need to safeguard their GDS login credentials.
GDS providers will never ask agents to log into their system through a link in an email.
Always log into your GDS through bookmarks in your browser, not through an email link.
Visit the ARC website for more information on unauthorized ticketing and additional fraud schemes targeting the agency community. Please view our Cybersecurity Guide and on-demand webinars for additional resources.
ARC’s revenue integrity team is here for fraud-related support. If you suspect you have been a victim of fraud, contact ARC immediately by calling 855-358-0393 or emailing stopfraud@arccorp.com. We also offer after-hours and weekend support.
Over the past year, fraud cases increased throughout the travel industry and affected travel agencies at an alarmingly high rate. At ARC, we aim to ensure you have the knowledge necessary to protect yourself from these latest fraud schemes.
Due to these growing fraud concerns and to comply with the new Payment Card Industry (PCI) 4.0 requirements, ARC will require your adoption of Multifactor Authentication (MFA) if provided by your technology provider (e.g., aggregator, GDS, etc.). These provisions are countermeasures against social engineering and phishing attacks intended to collect valid credentials from unsuspecting users for fraudulent purposes.
The two ways to satisfy the MFA requirement are:
-
Use a combination of two or more authentication factors as the system provider requires.
-
Use a Single Sign-on Service (SSO) concurrently with MFA internally in place. With this option, the user gains access through a federated identity management arrangement requiring two or more authentication factors.
These updated security recommendations are to protect you and your airline partners from the growing sophistication of cyber criminals’ attempts to gain unauthorized access to agency ticketing tools.
Please contact your technology providers for any questions relating to their MFA requirements.
What is PCI? The Payment Card Industry Data Security Standard (PCI DSS) version 4.0 is a compliance framework intended for entities that store, process or transmit payment account data, entities accepting or processing payment transactions, and for developers and manufacturers of software and devices used in those transactions. The PCI DSS compliance framework comprises a baseline of technical and operational requirements designed to protect cardholder data.
Airlines can set a time limit for their memos. A memo becomes inactive if no action is taken within the specified timeframe. You cannot dispute an inactive memo. However, at the airline’s discretion, can reactive memos that have become inactive.
Even if the memo is in an inactive status, you can still make a payment on it. To make a payment, simply click on the pay button located at the top of the Memo Details page. Then, the memo will change to an “Open- Payment Pending” status, and you can process it like any other memo in that status.