We are excited to announce a new enhancement to ARC Direct Connect (NDC) transactions within our settlement platform.
What's New?
For Direct Connect (NDC) airlines where ARC is not performing credit card billing, travel agencies can now view full or masked credit card numbers displayed in Interactive Agent Reporting (IAR), IAR Back Office System (BOS) files and ARC’s Document Retrieval Service (DRS).
Starting Thursday, July 25, 2024, instead of the form of payment being displayed as "XXCC-BILLING," full or masked credit card numbers will be available in IAR, BOS and DRS based on user authorization.
Key Benefits:
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Enhanced Data Availability: Ensuring that all relevant financial details are available to airlines and agencies.
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Improved Efficiency: Streamlining Direct Connect (NDC) transaction review and reference, reducing the time needed to identify the accurate form of payment, especially in the event of refunds and exchanges.
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Optimized Reconciliation: Allowing authorized users to view credit card details allows accurate reconciliation of refunds and exchanges with the form of payment details.
If you have questions about this change, please contact our Customer Care team at 855-816-8003 or ccchelp@arccorp.com.
My ARC will be unavailable on Sunday, August 11: 1-7 a.m. ET
You will be unable to access My ARC or any of its tools, including IAR and Memo Manager. These system outages are necessary to perform required system upgrades and maintenance.
ARC realizes that any system outage is an inconvenience to you. We apologize for any impact this may have on your work with ARC tools and products. The intent of this advance notice is to provide you with adequate time to make any necessary schedule adjustments. To help minimize the impact on you, early Sunday mornings are selected for maintenance because this time has the lowest level of user activity.
Your understanding and patience are appreciated as we improve and upgrade ARC systems. Please share this information with others in your organization who may be impacted by these scheduled outages. Subscribe for notifications whenever any ARC system encounters an unexpected incident or is scheduled for maintenance at the ARC Status Dashboard.
As previously communicated, ARC will implement multifactor authentication (MFA) starting in 2025 as part of our ongoing efforts to enhance the security of your accounts.
MFA adds an extra layer of protection by requiring not only your password but also a second form of verification to access your account.
One of the changes that will come as part of the transition to MFA is the eventual move of the Document Retrieval Service (DRS) behind My ARC. To ensure a smooth transition, beginning October 3, 2024, the Document Retrieval Service (DRS) will only be available via My ARC. To prepare for this change, we recommend linking your DRS account to your My ARC account.
Why link your DRS account to My ARC now?
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Enhanced Security: Linking your accounts now will ensure that you are prepared for the added security of MFA and the move of DRS behind My ARC.
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Seamless Access: Once MFA is live, you will be able to access your DRS account directly from My ARC without any interruptions.
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Future Readiness: Stay ahead of the curve by preparing well in advance for the upcoming changes.
How do I link my accounts?
From any DRS page, follow these steps:
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Select the Link/Unlink option at the top of the DRS page
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Enter the three sets of linking criteria listed and press Enter
a. Enter your DRS credentials (Organization Number, User ID, and Password)
b. Choose the Link radio button
c. Enter your My ARC credentials (User ID and password)
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A link or unlink confirmation message will be displayed
We encourage you to link your DRS and My ARC accounts as soon as possible to avoid disruptions. If you have questions or need assistance linking your accounts, please visit our DRS FAQs or contact our Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.
Thank you for your attention to this important update and for your continued trust in our services. We are committed to providing you with the highest level of security and convenience.
ARC strongly recommends reconciling IAR sales reports daily. A final reconciliation should also be performed before sales report authorization/submission. The final net remittance of the report is the amount ARC will draft to or from your bank account.
The following daily IAR sales report checks will:
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Verify that all documents and voids are correctly listed.
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Verify that all transactions were legitimately issued by your agency (to guard against unauthorized ticketing).
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Correct any errors.
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Verify all commission amounts.
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Verify that all refund transactions are accurate and that their values include any penalty information or waiver code (if applicable).
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Verify that all exchange transactions are accurate and that their values include any penalty information or waiver code (if applicable).
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Verify that all residual value MCOs/EMDs are properly linked to their associated exchange transaction as companion exchanges.
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Verify that all other companion exchanges (exchanges that involve more than one new document) have all additional new documents correctly linked.
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Verify any GDS void of a companion exchange transaction has been processed in IAR. IAR rejects void requests of either document once linked into a companion exchange transaction. The void of either document is only allowed when the companion link is manually broken by removing/unhooking the second new document from the transaction within the next business day after issuance.
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Verify all IAR modifications and voids are completed prior to the expiration of the transaction’s next business day window date.
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Verify cash and credit totals.
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Verify the net remit amount.