Qantas Airways (QF/081) no longer accepts Diners or Discover as forms of payment through ARC.
Thanksgiving Holiday Hours
In celebration of the Thanksgiving holiday, ARC’s offices will be closed on Thursday, November 28, and Friday, November 29, 2024. Agencies and CTDs will not have an extra day to prepare the sales report for the PED 12/01/24. Your weekly sales report must be authorized by 11:59 p.m. EST on Tuesday, December 3, 2024.
The GDS/IAR void date for transactions issued from Wednesday, November 27 to Sunday, December 1, 2024, is Monday, December 2, 2024.
Updates Coming to ARA and CTDRA January 2025
ARC is making updates to the ARA and CTDRA that will take effect January 6, 2025. View a summary of the updates along with a full review of the changes coming to the ARA and CTDRA using the links below.
Changes to ARA:
Summary (PDF)
Full review (PDF)
Changes to CTDRA:
Summary (PDF)
Full review (PDF)
Please note, in accordance with Section 5 of the ARA, your continued participation with ARC after January 6, 2025, serves as your acceptance of the amendments.
2025 Annual Location Fees will be drafted on January 23, 2025.
To operate our settlement platform, ARC maintains a 90/10 fee structure in which participating airlines contribute 90% of core costs and participating travel agencies contribute 10%. Travel agency contributions come from annual fees associated with each ARC-accredited agency location (i.e., home office location, branch) and quarterly transaction fees. The changes to travel agency fees for 2025 are outlined below. These changes have been approved by the ARC Joint Advisory Board-Agent Reporting Agreement (JAB-ARA) and by the ARC Board of Directors. All other fees, such as the return draft and late reporting fee, will remain the same in 2025.
Please visit the ARC website for a complete listing of all 2025 agency fees and fee schedules.
2025 Annual Travel Agency Location Fee (AAF)
A 2025 annual travel agency location fee of $294 will be collected for each of your travel agency’s locations via electronic draft from your designated bank account on January 23, 2025. The fee may appear on your bank statement as “ARC Core Participation Fee,” though the exact wording will vary by bank. Please note: If you have not done so already, every agency must contact your bank representative and add ARC’s Company ID 9521367276. This ensures that ARC can successfully draft your 2025 annual fee. There is a $25 nonrefundable fee for all returned drafts.
There will be a separate draft for each active agency location on record as of January 1, 2025. If your agency is going through a bank change or will be opting to voluntarily delete, please contact ARC’s Customer Care Center. You will need to finalize those details by December 13, 2024.
2025 Quarterly Transaction Fees
The 2025 quarterly transaction fees will only be applied to travel agencies that process 1,000 or more transactions in a particular quarter.
|
|
Transactions Per Quarter |
Price per Transaction (US$) |
|
Tier 1 |
1,000 - 2,224,999 |
$0.015 |
|
Tier 2 |
2,225,000 - 5,999,999 |
$0.014 |
|
Tier 3 |
6,000,000 or more |
$0.013 |
The projected collection schedule for the quarterly drafts is:
Q4 (2024): January 23, 2025
Q1: April 24, 2025
Q2: July 24, 2025
Q3: October 23, 2025
Q4: January 22, 2026
ARC will notify travel agencies before each quarterly draft. For consolidated drafting agencies, only one draft will be assessed for all ARC-accredited locations. Please note: There is a $25 nonrefundable fee assessed for all returned drafts.
If you have any questions, please contact ARC’s Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.
Thank you for partnering with ARC.
Tip of the Week: Agent Custom Training
Does your agency need training on specific topics, but you are unsure how to facilitate it?
ARC offers multiple training options for any knowledge level, number of agents or locations, and desired training method. Our trainers provide a flexible training curriculum that best suits your agency’s needs.
We make the process easy for you with suggested training topics that include, but are not limited to:
-
Credit card processing
-
ARC Memo Manager (AMM)
-
Interactive Agent Reporting (IAR)
-
Fraud prevention
-
ARC Pay
Learn more about our training topics and complete the customized training request form today.