Scheduled My ARC Maintenance – February 2 & 9

Please be advised of the following upcoming maintenance windows for My ARC:

  • Sunday, February 2: 1-6 a.m. ET
  • Sunday, February 9: 1-6 a.m. ET

During these times, My ARC and its associated tools, including IAR, will be unavailable. If maintenance concludes earlier than planned, access to the system will be restored immediately.

These outages are necessary to perform critical system upgrades and maintenance to enhance your experience with ARC tools and services. We understand that any disruption can be inconvenient, and we sincerely apologize for any impact this may have on your work.

This advance notice is intended to help you plan accordingly. We encourage you to share this information with others in your organization who may be affected.

Subscribe to updates via the ARC Status Dashboard to stay informed about scheduled maintenance and unexpected incidents.

Tip of the Week: Daily Reconciliation of Your IAR Sales Report

ARC strongly recommends reconciling IAR sales reports daily.  A final reconciliation should also be performed before sales report authorization/submission. The final net remittance of the report is the amount ARC will draft to or from your bank account.

The following daily IAR sales report checks will:

  • Verify that all documents and voids are correctly listed.

  • Verify that all transactions were legitimately issued by your agency (to guard against unauthorized ticketing).

  • Correct any errors.

  • Verify all commission amounts.

  • Verify that all refund transactions are accurate and that their values include any penalty information or waiver code (if applicable).

  • Verify that all exchange transactions are accurate and that their values include any penalty information or waiver code (if applicable).

  • Verify that all residual value MCOs/EMDs are properly linked to their associated exchange transaction as companion exchanges.

  • Verify that all other companion exchanges (exchanges that involve more than one new document) have all additional new documents correctly linked.

  • Verify any GDS void of a companion exchange transaction has been processed in IAR. IAR rejects void requests of either document once linked into a companion exchange transaction. The void of either document is only allowed when the companion link is manually broken by removing/unhooking the second new document from the transaction within the next business day after issuance.

  • Verify all IAR modifications and voids are completed prior to the expiration of the transaction’s next business day window date.

  • Verify cash and credit totals.

  • Verify the net remit amount.

You can also view more information on IAR in Section 5 of the Industry Agents’ Handbook.