Document Retrieval Service Moves Exclusively to My ARC February 6

Beginning February 6, 2025, Document Retrieval Service (DRS) will be available exclusively through My ARC.

What to Expect

On Thursday, February 6, 2025, from 12 to 7 a.m. ET, access to the My ARC administration tool and DRS will be temporarily disabled while we upgrade the system and perform account migrations; however, My ARC and all other tools will remain available.

Once the upgrade and migration are complete, all active DRS users who did not create a My ARC account beforehand will receive a “Welcome to My ARC” activation email. The email will be sent from myarcsupport@arccorp.com, so we encourage you to add this address to your email safe list.

Activating your account is essential before you can access My ARC and DRS. Once activated, DRS will appear as an available tool in My ARC.

After the Migration is Complete:

Existing My ARC Users: If your DRS and My ARC accounts are already linked, you’ll see DRS as an available tool within My ARC, with no further action required. The lock icon will no longer appear to the left of the Document Retrieval Service tool name.

Existing DRS Supervisors: The DRS Supervisor role will transition to a My ARC and Tool Administrator role.

Existing DRS Security Managers: The DRS Security Manager role will no longer exist, and its responsibilities will transition to the My ARC Primary Administrator. You will continue to be able to administer DRS access for other users within your entity for each of the above administrative roles.

Once the update is complete, My ARC Primary Administrators and My ARC and Tool Administrators can create or modify a user’s My ARC profile to grant DRS access.

To view a list of your organization’s administrators, select the ‘View your administrators’ link from the ‘Your Account’ section in the upper left corner of the My ARC home page. My ARC users who need access to DRS should contact their administrator.

In a future enhancement, My ARC will be updated to allow DRS access requests directly from the ‘Request Access’ link under the ‘Your Tools’ section. This will generate a pending request viewable by their organization’s administrators, who can then easily approve or deny it. We will let you know when this feature is available. 

If you have questions or need assistance linking your accounts, please visit our DRS FAQs page or contact our Customer Care Center at 855-816-8003 or ccchelp@arccorp.com.

We are committed to providing you with the highest level of security and convenience. Thank you for your attention to this important update and continued trust in our services.

Scheduled My ARC Maintenance – February 9

Please be advised of the following upcoming maintenance windows for My ARC:

  • Sunday, February 9: 1-6 a.m. ET

My ARC and its associated tools, including IAR, will be unavailable. If maintenance concludes earlier than planned, access to the system will be restored immediately.

These outages are necessary to perform critical system upgrades and maintenance to enhance your experience with ARC tools and services. We understand that any disruption can be inconvenient, and we sincerely apologize for any impact this may have on your work.

This advance notice is intended to help you plan accordingly. We encourage you to share this information with others in your organization who may be affected.

Subscribe to updates via the ARC Status Dashboard to stay informed about scheduled maintenance and unexpected incidents.

Tip of the Week: How to Dispute a Memo in Memo Manager

ARC Memo Manager gives you the ability to dispute a memo at the discretion of and within the guidelines of the validating airline. The Memo Administrator and Memo User roles can dispute a memo by using the Dispute button on the top of the Memo Details page or the Dispute Memo link in the Disputes section of the Memo Details page. Please note that only entering comments in public correspondence does not change the status of the memo to a disputed status.

To dispute a memo:

  1. Click the “Dispute” button. The “Memo Manager – Dispute” screen will appear.

  2. Type the dispute dollar value in the “Dispute Amount” field.

  3. Type any comments concerning the dispute in the “Comment (public)” textbox.

  4. If you need to attach supporting documentation, click the “Attach File” link.

  5. Click the “Submit” button.

  6. The “Memo Manager – Save” screen will be displayed, and you will be asked, "Do you want to submit changes?"

  7. Click the “Yes” button to save the changes.

Once you have completed this process, the status of the memo will change to “Open-Dispute Pending”. The Airline will then either accept or reject the dispute.

Airlines can set a limit on the number of times a memo can be disputed. Once the limit has been reached, the memo can no longer be disputed, and the Dispute button and Dispute Memo link will no longer be available.