In the unpredictable wake of a global pandemic, where there is no such thing as “business as usual,” travel companies are facing immense challenges. Because of this chaotic environment, the nature of fraud is changing. Travel professionals need to understand these changes in order to manage losses and set customer expectations.

Attendees will learn:

• The connection between true criminal fraud and first-party fraud
• How fraud can be mitigated with up-to-date information that closes the loop
• How to reduce financial losses from both criminal fraud and first-party fraud

Join Monica Eaton-Cardone and Harlan Hutson from Chargebacks 911 along with Priceline's Brandon Short and Michael Balchius for this interactive, timely session.