Scheduled My ARC System Maintenance – May 7 & May 14, 2023

My ARC will be unavailable on the following dates and times:

  • Sunday, May 7, from 1-7 a.m. EDT

  • Sunday, May 14, from 1-7 a.m. EDT

During these scheduled times, you will be unable to access My ARC or any of its tools, including IAR and Memo Manager. These system outages are necessary to perform required system upgrades and maintenance.

ARC realizes that any system outage is an inconvenience to you, and we apologize for any impact this may have on your work with ARC tools and products. The intent of this advance notice is to provide you with adequate time to make any necessary schedule adjustments. To help minimize the impact to you, early Sunday mornings are selected for maintenance because this time has the lowest level of user activity.  

Your understanding and patience are appreciated as we improve and upgrade ARC systems. Please share this information with others in your organization that may be impacted by these scheduled outages. Subscribe for notifications whenever any ARC system encounters an unexpected incident or is scheduled for maintenance at the ARC Status Dashboard.

Tip of the Week: Missing a Transaction from IAR?

When a transaction you have issued in your GDS does not appear in your IAR sales report, it is recommended that you log in to Document Retrieval Service (DRS) and perform an initial Quick Search. If the message “No Matching Documents Found for Your Search” is displayed, that means your GDS provider did not send the transaction to ARC.

In such instances, please contact your GDS provider so that they can investigate why that specific transaction was not sent to ARC.

You can add a missing transaction into IAR by selecting the ADD tab and manually entering the missing data.