Effective immediately, Virgin Atlantic (VS/932) will no longer accept JCB Card as a form of payment through ARC.
Starting January 14, 2025, ARC plans to move the deadline for authorizing weekly sales reports to 1:59 p.m. Eastern Time (ET), excluding Monday and Tuesday holiday weeks. This change from the current 11:59 p.m. ET deadline allows settled data to be processed and transmitted earlier. Speeding up the sales report authorization will enable ARC to send settled data faster. Want more information? Watch the video to learn more and visit the expedited reporting web page.
We are excited to announce an important enhancement to ARC Airline Direct Connect (NDC) transactions within our settlement platform.
What's New?
Beginning November 14, 2024, agencies participating with Airline Direct Connect (NDC) will immediately see when Interactive Agent Reporting (IAR) has rejected any Airline Direct Connect (NDC) transactions due to data issues and/or errors. IAR has been modified to include a new Status count of “rejected,” which appears in the transaction count and status count section, and a new list qualifier status code of “R -Rejected Airline Direct.” These new features will appear on the IAR Sales Report screen.
The new rejected status count prominently identifies when an Airline Direct Connect (NDC) transaction is rejected from IAR. The new “R-Rejected Airline Direct” status qualifier provides a quick way to view a summary of rejected transactions. While details of such rejected transactions are not available, the list of displayed summary information includes:
Airline Code 4-digit System Provider Code
Ticket Number Error Message
Rec Loc (or PNR) Entry Date
Note: The new “R-Restricted Airline Direct” status list qualifier and the new “rejected” status count replace the list qualifier of “S- System Unresolved” and its associated “S/UNR” Status count from the obsolete System Unresolved functionality. On the IAR Sales Report MODIFY tab, the obsolete option “SR - Remove "S" System Unresolved” was removed, leaving that space intentionally blank.
Key Benefits:
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Awareness of Rejected Airline Direct (NDC) Transactions: The prominent display of the Rejected count immediately alerts the agency to missing airline direct connect transactions.
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Optimized Efficiency and Reconciliation: Providing a summary list of rejected Airline Direct Connect transactions eliminates the guesswork and reduces the time required to identify potential missing transactions. This information also allows for more accurate reconciliation in the settlement process.
If you have questions about this enhancement, please contact our Customer Care Center team at 855-816-8003 or ccchelp@arccorp.com.
Thank you for your continued partnership.
In celebration of the Thanksgiving holiday, ARC’s offices will be closed on Thursday, November 28, and Friday, November 29, 2024. Agencies and CTDs will not have an extra day to prepare the sales report for the PED 12/01/24. Your weekly sales report must be authorized by 11:59 p.m. EST on Tuesday, December 3, 2024.
The GDS/IAR void date for transactions issued from Wednesday, November 27, to Sunday, December 1, 2024, is Monday, December 2, 2024.
Have you ever wished to view your IAR sales report from last month or even last year? Now you can with expanded IAR sale history.
The IAR homepage default view will display the three most current sales report period ending dates (PEDs). You can now view older IAR sales reports and create IAR BOS Summary files for older reports. Currently, the oldest available IAR sales report is PED 12/02/2018. Once the IAR database reaches a 39-month history, the maximum number of PEDs shown will be 39 months.
To view a single past-date IAR sales report:
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From the IAR home page, enter the Sunday PED of the report you want to view into the PED box using the standard DDMMMYY format (08AUG21).
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Select Enter or Create List to display the requested sales report.
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Select the ARC# hyperlink to access the report.
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You may then view any document contained in that sales report.
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Select Home to return to the list.
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Clear the PED box to return to the default IAR list display of the three most current sales reports.